NNAC subscribes to an intermediary-driven business model. Since 2000, we have benefited from partnerships with leading Underwriting Managers and Administrators (UMAs), each bringing with them the ability to service multiple brokerages and manage the full administration function, from initial query, quotations, insurance issuance, amendments, premium collection and claims processing.
We constantly review how we can allow our UMA partners to be more competitive in the market by working with them on new products and their method to market. This now forms an important segment of our business and is administered from our Gauteng offices.
UMA partners, as agents of NNAC, are subject to stringent regulations governing the administrative functions they perform, which have been introduced to further protect policyholders.
They conform to our strict guidelines around Treating Customers Fairly (an industry-wide initiative known as TCF) and are monitored according to adherence to these guidelines.